Terms and Conditions for Rogue Canine Dog Training Services

1. Definitions

• Trainer: Refers to Rogue Canine, providing dog training services.
• Client: The individual or entity engaging the trainer’s services.
• Dog: The canine pet owned by the client, subject to the training services.
• Services: Includes but is not limited to, obedience training, behaviour modification, socialisation, and consultation.

2. Booking and Payments

• All bookings are subject to availability.
• Full payment or a deposit (as specified) is required at the time of booking to confirm the session.
• Payment methods accepted: bank transfer, cash
• Cancellations made with less than 48 hours' notice may result in the full session/course fee being charged.
• All deposits are non-refunable,  where possible we will endeavor to move your training to another available date when notice is given. 

3. Cancellations and Refunds

• The trainer reserves the right to cancel or reschedule a session due to unforeseen circumstances.
• In the event of trainer cancellation, clients will be offered a rescheduled session.
• No refunds will be provided for missed sessions without prior notice.
• Clients arriving more than 15 minutes late may have their session shortened or cancelled without refund.

4. Client Responsibilities

• The client agrees to:
  • Provide accurate and truthful information about their dog’s health, behaviour, and history.
  • Ensure their dog is up to date with vaccinations, flea, and worm treatments.
  • Follow the trainer's instructions and practice techniques consistently between sessions.
  • Keep their dog on a lead or harness unless instructed otherwise.
• The trainer reserves the right to refuse service if a dog is deemed aggressive, ill, or in distress.

5. Dog Behaviour and Liability

• The trainer will use balanced reinforcement techniques and best practices to train dogs.
• The client accepts full responsibility for their dog’s behaviour and actions during and after training sessions.
• The trainer is not liable for:
• Any injury, loss, or damage caused by the client’s dog to itself, people, other animals, or property during or after training.
• Any incidents that occur while walking or training the dog in public spaces, including but not limited to:
• Dog altercations or attacks.
• Damage to third-party property.
• The dog escaping or running away.
• Legal repercussions or fines arising from the dog’s behaviour in public.
• The trainer strongly recommends that clients have adequate public liability insurance to cover any incidents involving their dog.

6. Health and Safety

• Dogs with known health issues must be disclosed to the trainer before training.
• The trainer reserves the right to refuse service if the dog appears unwell.
• Dogs must be kept on a lead in public areas unless in a designated off-lead zone.
• In group classes, clients are responsible for keeping their dogs under control at all times.

7. Confidentiality and Privacy

• All client and dog information will be kept confidential and will not be shared with third parties without consent, except as required by law.
• Photos or videos taken during sessions may be used for marketing purposes with the client’s consent.

8. Intellectual Property

• Any training plans, handouts, or materials provided by the trainer remain the intellectual property of the trainer and cannot be reproduced or distributed without permission.

9. Force Majeure

• The trainer will not be liable for any delay or cancellation due to unforeseen circumstances, including but not limited to extreme weather, accidents, illness, or public health restrictions.

10. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Agreement

By booking and attending training sessions, the client agrees to abide by these terms and conditions.